Frequently Asked Questions
Why is your address not advertised?.
For our family’s privacy, the address is confirmed only after a booking is made.
Can I claim private health rebates on the spot?
Yes, HICAPS is available on the spot..
How much is the rebate for private health insurers?
Each insurer and cover level is different and you will need to contact them to find out their rebate amounts.
Can I claim for relaxation massage?
Some insurance providers allow claiming for relaxation. It is best to contact your insurer directly to find out if this is applicable for you.
Will the hot stones sit on my skin?
No, the hot stones are in constant movement all the time.
Do you perform Reiki even if I don’t ask?
No, Reiki is considered an additional service and is only performed if pre-booked, so as to ensure there is sufficient time and payment is made.
Do you do mobile massage?
Emergency mobile massage is available with us. Fees apply. Please get in contact for further information.
What happens if I arrive late?
All sessions have a designated time and it is not always possible to extend this to accommodate lateness. In special cases, and when time allows, it may be accommodated. This will be at Knots Begone’s discretion.
What happens if I don’t show up?
We understand that life is unpredictable and things pop up. We ask that you contact us if you’re going to miss your appointment, so that your time slot may be given to another client. Clients who fail to show up to their appointment will be charged a strict $50 no show fee.
What is your cancellation policy
If you are unable to attend your appointment, we ask that you give us a minimum of 4hrs notice. If you fail to do so, a strict $50 fee applies. This will be required to be paid prior to your next booking.